What is Reiki?


Can the piece I want be made with different metals or crystals?

Yes, most of our pieces can be altered or custom made in different metals and crystals for little extra cost. Kindly write the changes you would like in your "order notes" at checkout, or reply to your order confirmation email saying you would like it customized. We will send a price estimate to you for your custom product to be approved for crafting.

Please allow 3-4 weeks for your one of a kind piece to be handcrafted and shipped! 


Can I request my necklace/bracelet in a certain length?

Of course! While our standard necklace length is 18-20" (unless noted otherwise) and standard bracelet sizes are 7-8" we are happy to create your necklace or bracelet in any length you prefer, for an additional $10 per inch. Kindly email us at info@starseed-remedies.com to assist you with your special request!



Starseed Remedies uses conflict-free stones and metals. If you have any questions about a particular piece, please email us and we would be happy to provide more information!


When will my order ship?

All of our pieces are handmade and do take time to create. If we have your style/size on handwe can ship it out right away! Otherwise, it would take about 3-4 weeks to ship as it is being handmade as a custom piece for you. If you'd like more information on pieces (and their lead times) prior to ordering them, please don't hesitate to contact us!

Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) upon placement of order unless otherwise noted. Typical shipping time generally take between 5-15 business days.


I want to return my purchase! What do I do?

We allow for free 30 day returns on every order within the U.S. Please email us at info@starseed-remedies.com with your order number and photos of the product you wish to return and we will send you a return label. Your refund will be returned to your original payment method once we receive the merchandise. Your credit card should take about 3-5 business days to process the refund.

**Custom or personalized pieces cannot be returned or exchanged.**


Can I EXCHANGE my order instead of returning it?

We are happy to honor exchanges up to 30 days from receiving your order. Please let us know when you request your return label, and we will give you a shop credit so you can find your replacement! We cannot ship your new purchase until your original has been returned to us.